Refund Policy

Unless otherwise specified, https://university-of-waterloo.myshopify.com customers may request a refund within 45 days of the original purchase date. Refund requests will be subject to validation by the appropriate department at the University of Waterloo. Once approved, any refunded amount will be processed against the card used for the original transaction. 

Refund Exception 
Failure of a registrant to attend, or participate, in a service, conference, event, etc. (‘service’) does not constitute a failure on the part of the University of Waterloo to deliver the service and will not result in a refund. Refund requests under this circumstance will be refused.  

The University of Waterloo reserves the right, at its sole discretion, to refuse or cancel any order and to limit the quantity of items purchased through https://university-of-waterloo.myshopify.com. Any refund resulting from a modification to an order initiated by the University of Waterloo (e.g., order cancellation or quantity adjustment) will be processed automatically and does not require a formal refund request. 

Without exception, all refund transactions will be processed in Canadian Dollars (CAD).